An Apple Disaster You Can Avoid

I've been on a small crusade for the past year to persuade people who have gone all in on the Apple ecosystem to diversify the back end of their digital lives. Anyone who scoffs at using third-party services for mail, contacts, messages, reminders, cloud storage, music, books, notes, etc. in the name of frugality or out of love for a corporation is putting themselves in a situation that is one step away from a nightmare should they lose access to their Apple ID. Most people think it could never happen to them, but they are wrong. It can happen to anyone.

There's a story making the rounds today about a man whose account was locked by Apple after he unwittingly bought and tried to use a compromised $500 Apple Gift Card from a major brick-and-mortar retailer. Some sort of automatic fraud prevention closed his Apple account, and no amount of phone calls to support and every other available means of contacting Apple has been able to remedy this disaster. This is no ordinary user. The victim in this case is the author of numerous books on Apple programming languages and the organizer of the largest Apple conference in his native country (Australia). His relationship with the company goes back decades.

He can no longer sync his devices. He can't access thousands of dollars in App Store purchases. He's locked out of terabytes of family photographs. He says, "My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media."

This is the exact reason why I chose to use different providers for as many services as possible. If I were in his shoes, I'd still lose a lot, but I wouldn't lose everything like he has. I wasn't aware until I looked into it that you can use many of Apple's apps without using iCloud as the back end. Mail, Calendar, Reminders, Contacts, and other features work just fine with other service providers.

My personal stack that works just fine on my Apple hardware includes:

• Fastmail for mail, calendars, and contacts (works with Apple's apps)
• Obsidian for notes
• Koofr and Kdrive for cloud storage (works with Finder)
• Homebrew for apps
• Signal for messages
• Non-DRM music (works with the Apple Music app)
• Non-DRM books (works with Apple's Books app and Calibre)
• Non-DRM audiobooks (using AudioBookshelf)
• Non-DRM movies and TV (using Plex on an Apple TV)

Lest anyone accuse me of being some sort of Apple hater, let me assure you that I am not. I've held Apple certifications since Mac OS X 10.2 Tiger. I've been a Mac user since the 90s. I'm retired from a career in ed-tech that involved supporting tens of thousands of Macs. I've owned Mac laptops, desktops, iPods, iPhones, iPads, Apple TVs, Apple Watches, and Apple Base Stations. My Mac App Store lifetime purchases are over $6,000. My post-retirement hobby is running an Apple software blog. Don't @ me.